Contact Us
Last Updated: October 23, 2026
We're Ready to Help
Have a question about an automotive accessory, a recent order, or a delivery?
Elvannoe provides customer support for product inquiries, compatibility questions, order assistance, shipping concerns, and after-sales requests.
Contact Information
Customer Support Email:
Customer Service Phone:
+852 2310 6888
Website:
Customer Service Hours
8:00 AM–6:00 PM Eastern Time (ET)
Emails may be sent at any time. Messages received outside regular customer service hours will be reviewed during the next available service period.
Response times may vary depending on the nature of the inquiry and the information required to resolve it.
Product and Compatibility Questions
If you have a question about an automotive accessory, please include the product name or a link to its listing.
When your question involves vehicle fitment, the following details may also help:
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Vehicle make
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Vehicle model
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Model year
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Relevant measurements or installation specifications
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The accessory feature you need clarified
Our team will assist using the available product information.
Existing Order Support
To help us identify your purchase, please provide:
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Your order number
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Email address used at checkout
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Product name
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Description of the issue
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Supporting photographs, when appropriate
Please do not submit full payment card numbers, passwords, or other unnecessary sensitive information by email.
Shipment and Delivery Assistance
If a package appears delayed, tracking information has not updated, or a delivery cannot be located, contact us with your order number.
We will review the available shipment information and assist with the appropriate next steps.
Order Corrections
If you notice an error in your order information, contact us as soon as possible.
Corrections depend on the current order status and may not be possible after dispatch.
Returns and Refunds
For assistance with a return or refund, please email service@elvannoe.com.
Our customer support team will review the request under the applicable Return Policy and provide instructions where appropriate.
Do not send returned merchandise directly to our registered business address unless specifically instructed.
Privacy Inquiries
For requests concerning personal information, please contact:
Email Subject: Privacy Request
We may request reasonable verification before fulfilling certain privacy-related requests.
Business Information
Brand: Elvannoe
Operating Company:
Xiamen Zhihuitu Technology Co., Ltd.
Registered Business Address:
Room 319, No. 84-2 Longshan South Road, Siming District, Xiamen, Fujian Province, China
The registered company address is provided for business identification. It is not necessarily a merchandise return facility.
Thank you for contacting Elvannoe.