Privacy Notice

Last Updated: October 23, 2026

1. What This Notice Covers

This Privacy Notice explains the handling of personal information associated with the Elvannoe online store.

It applies when individuals browse our website, purchase automotive accessories, submit product inquiries, contact customer service, or use other website features involving personal information.

Elvannoe is operated by Xiamen Zhihuitu Technology Co., Ltd.

The company is responsible for processing personal information for its own business purposes. Independent service providers may have separate responsibilities for information processed through their services.

2. Information Associated With Your Visit

The information involved depends on how you interact with our store.

Customer Details

When provided, we may process names, email addresses, telephone numbers, billing addresses, and shipping addresses.

Order and Payment Records

Purchase-related information may include:

• Products and quantities ordered

• Order reference numbers

• Transaction amounts

• Payment confirmation

• Delivery instructions

• Shipment status

• Return and refund records

Payment credentials may be processed by authorized payment service providers rather than through ordinary customer support communications.

Vehicle Information

When customers request help with automotive compatibility, they may voluntarily provide information such as vehicle make, model, model year, or relevant dimensions.

This information may be used to review the customer's question and provide assistance based on available product specifications.

Please avoid sending vehicle identification documents or unrelated sensitive information unless specifically necessary and requested through an appropriate secure process.

Device and Browsing Information

Depending on the website configuration, certain technical information may be processed, including:

• IP addresses

• Browser characteristics

• Device information

• Operating system

• Approximate geographic location

• Pages visited

• Website interaction records

• Referral information

• Cookie and similar identifiers

Customer Communications

If you contact us, we may keep messages, relevant purchase details, submitted photographs, and information associated with resolving the inquiry.

3. Why Information Is Processed

Personal information may be used for activities necessary to operate our online store, including:

• Receiving and confirming purchases.

• Processing payments and refunds.

• Organizing order fulfillment.

• Providing delivery updates.

• Answering product and compatibility questions.

• Reviewing returns and cancellations.

• Responding to customer inquiries.

• Maintaining accounting and transaction records.

• Detecting suspected fraud.

• Protecting website functionality.

• Evaluating store performance where relevant technologies are enabled.

• Sending promotional communications where legally permitted.

• Complying with applicable legal obligations.

Where a particular legal basis is required, we will process information only where the applicable requirements are met.

4. Payment Services

Payments may be processed by third-party payment providers offered during checkout.

These providers may handle payment authentication, transaction authorization, fraud prevention, and refunds.

Elvannoe may receive payment status, transaction references, and relevant refund records.

Customers should not send complete card numbers, payment passwords, or banking credentials through ordinary support emails.

5. Cookies and Website Technologies

Cookies and similar technologies can support different website functions.

Necessary Technologies

Some technologies are required to maintain shopping carts, support checkout, manage sessions, and protect website security.

Performance and Analytics

Where enabled, optional analytics services may help us evaluate visitor interactions and technical performance.

Advertising Technologies

Where configured and legally permitted, advertising technologies may measure campaigns and support relevant promotional activities.

Website Preferences

Certain technologies may remember settings and privacy choices.

Where applicable law requires prior consent, relevant non-essential technologies must remain inactive until valid consent has been obtained.

Customers should be provided with effective controls to manage optional technologies where legally required.

6. Information Disclosed to Other Parties

Depending on the systems used to operate our store, personal information may be disclosed to:

E-Commerce Technology Providers: Shopify and supporting services used for storefront and order management functions.

Payment Providers: Organizations processing transactions, authentication, and refunds.

Logistics Providers: Fulfillment partners and carriers responsible for preparing and delivering purchases.

Customer Support Systems: Services used to manage inquiries and related communications.

Website Security Providers: Organizations helping protect against unauthorized transactions and technical threats.

Analytics and Advertising Providers: Services processing relevant technical or interaction data when enabled and legally permitted.

Professional Advisers and Authorities: Recipients who may receive information for lawful accounting, legal, regulatory, or compliance purposes.

The specific recipients depend on the technologies and services actually used by Elvannoe.

7. Privacy Choices Related to Advertising

Some advertising-related information disclosures may qualify as targeted advertising, sale, or sharing under applicable privacy laws.

Where the relevant processing occurs and applicable law grants an opt-out right, eligible individuals may exercise that right through the available mechanisms.

Legally recognized browser-based opt-out signals, including Global Privacy Control, will be honored where required.

Customers may also contact service@elvannoe.com with relevant requests.

8. Processing Across National Borders

Elvannoe is operated by a company registered in China.

Customer information may be accessed or processed in different countries when technology, payment, customer service, or fulfillment providers are involved.

Where applicable law requires safeguards for international transfers, appropriate measures will be applied.

9. Retaining Information

Personal information is retained for periods reasonably necessary for the activities described in this notice or to meet legal requirements.

Relevant considerations may include:

• Order completion and delivery.

• Customer assistance.

• Returns and refunds.

• Financial recordkeeping.

• Legal or tax requirements.

• Security and fraud prevention.

• Dispute resolution.

When information is no longer needed, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.

10. Information Protection

We seek to maintain reasonable technical, organizational, and administrative safeguards appropriate to the information involved.

These measures are intended to reduce the risk of unauthorized access, loss, misuse, or disclosure.

No online system can guarantee complete security.

Customers should protect their credentials and avoid sharing unnecessary sensitive information.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to certain personal information.

• Correct inaccurate records.

• Request deletion of eligible information.

• Obtain a copy of certain data.

• Restrict or object to certain processing.

• Withdraw consent where relevant.

• Opt out of qualifying targeted advertising, sale, or sharing.

• Appeal certain decisions concerning privacy requests where legally available.

Requests may be subject to identity verification and applicable legal exceptions.

To submit a request:

Email: service@elvannoe.com

Subject: Privacy Request

We will respond within applicable legal timeframes.

12. Marketing Preferences

Where promotional communications are offered, customers may unsubscribe using the instructions included in those messages.

Marketing preferences do not prevent necessary communications about orders, payment, shipment, returns, refunds, or security.

13. Children's Information

Our website is not directed toward children under the age of 13.

We do not knowingly solicit personal information from children under 13 in violation of applicable law.

If improper collection is identified, appropriate steps will be taken to address it.

14. Independent Websites

Some features may link to services outside our control.

Those websites may maintain their own privacy practices.

We encourage visitors to review third-party privacy notices when using external services.

15. Changes to This Notice

This Privacy Notice may be revised when our business activities, technology systems, or applicable legal requirements change.

The latest version will be published with an updated revision date.

Additional notice or consent will be provided where required by law.

16. Company and Privacy Contact

Brand: Elvannoe

Legal Company Name:

Xiamen Zhihuitu Technology Co., Ltd.

Registered Business Address:

Room 319, No. 84-2 Longshan South Road, Siming District, Xiamen, Fujian Province, China

Website: https://www.elvannoe.com

Email: service@elvannoe.com

Phone: +852 2310 6888

Customer Service Hours:

8:00 AM–6:00 PM Eastern Time (ET)

For privacy requests, email service@elvannoe.com with "Privacy Request" in the subject line.