Return & Refund Policy

Last Updated: October 24, 2026

1. Return Window

Elvannoe accepts eligible return requests submitted within 30 calendar days after confirmed delivery. This policy applies to purchases made through www.elvannoe.com.

2. Return Eligibility

For preference-based returns, the item must be unused, uninstalled, unmodified, and returned with all supplied parts, instructions, accessories, and original packaging where reasonably possible. Proof of purchase or the order number is required.

Items damaged through improper installation, misuse, alteration, or customer handling are not eligible for a preference-based return. These conditions do not limit rights that apply to defective, damaged, incorrect, or materially misdescribed goods.

3. Starting a Return

Email service@elvannoe.com before sending any item. Include your order number, product name, reason for return, and photographs when the request concerns damage, defects, missing parts, or an incorrect item.

Approved returns must be sent to the return facility provided by customer support. Do not send merchandise to our registered business address unless we specifically authorize it.

4. Return Shipping Costs

For an eligible change-of-mind return or a product ordered incorrectly by the customer, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

If an item arrives defective, damaged, incorrect, or materially different from its description, Elvannoe will provide or reimburse reasonable return shipping and arrange an appropriate refund or replacement.

5. Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 7 business days. Banks and payment providers may require additional time to post the funds.

We do not charge a restocking fee for an eligible return that meets this policy.

6. Exchanges

Exchange availability depends on current inventory. When a direct exchange is unavailable, we may ask you to return the eligible item and place a separate order.

7. Order Cancellation

Orders may be cancelled before dispatch. Contact service@elvannoe.com as soon as possible. After dispatch, the order must be handled under the return process above.

8. Product Safety and Vehicle Compatibility

Review product dimensions, installation guidance, and vehicle compatibility before purchase. Stop using any accessory that appears unsafe or interferes with visibility, vehicle controls, or safety systems, and contact us promptly.

9. Contact Information

Brand: Elvannoe
Operating Company: Xiamen Zhihuitu Technology Co., Ltd.
Registered Address: Room 319, No. 84-2 Longshan South Road, Siming District, Xiamen, Fujian Province, China
Email: service@elvannoe.com
Phone: +852 2310 6888
Customer Service Hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time (ET)