Shipping Policy

Last Updated: October 24, 2026

1. Shipping Area

Elvannoe currently ships online orders to eligible addresses within the United States. Available destinations are confirmed during checkout. We do not ship to an address that the checkout system cannot accept.

2. Order Processing

Orders are normally prepared within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from transit time.

3. Estimated Delivery

Standard delivery is generally estimated at 7–12 business days after dispatch. An optional faster shipping method may be available during checkout. Delivery dates are estimates and may be affected by carrier congestion, weather, address problems, public holidays, or other transportation disruptions.

4. Shipping Charges

• Standard Shipping: $3.99 for orders below $39.00.
• Free Standard Shipping: available for orders of $39.00 or more.
• Fast Shipping: $6.99 when offered during checkout.

The shipping charge shown during checkout is the final shipping charge for the selected method.

5. Order Confirmation and Tracking

An order confirmation is sent after a successful purchase. When tracking becomes available, shipment information is sent to the email address used at checkout. Carrier tracking can take additional time to update after dispatch.

6. Address Changes

Customers are responsible for entering a complete and accurate delivery address. To request a correction, email service@elvannoe.com before dispatch. We cannot guarantee changes after an order enters fulfillment or the carrier network.

7. Delayed, Missing, or Delivered Packages

If tracking has not updated for an extended period, a package is reported delivered but cannot be found, or delivery exceeds the estimated timeframe, contact us with your order number and tracking details. We will review available carrier records and assist with an appropriate resolution.

8. Damaged or Incorrect Deliveries

Contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Include the order number and photographs where reasonably available. We will handle the request under our Return & Refund Policy.

9. Cancellations and Returns

Orders may be cancelled before dispatch. Once an order has shipped, eligible merchandise must follow the return process described in our Return & Refund Policy.

10. Contact Information

Brand: Elvannoe
Operating Company: Xiamen Zhihuitu Technology Co., Ltd.
Registered Address: Room 319, No. 84-2 Longshan South Road, Siming District, Xiamen, Fujian Province, China
Email: service@elvannoe.com
Phone: +852 2310 6888
Customer Service Hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time (ET)